Policies

Before purchasing anything from us please be sure to read the product description.
 
Shipping

All our items are shipped directly from Puamahina Hawaii©, Honolulu, Hawaii. All items are sent via the USPS and once an order is fulfilled you will receive an email with your tracking information. 

Tracking international orders is an additional charge so please bear in mind that should you elect to not track your order.

WE ARE NOT RESPONSIBLE FOR LOST OR UNDELIVERED ITEMS. Once it arrives at the post office it is out of our hands!

Duties and taxes are the responsibility of the customer. Please contact your local authority for more information. 

All shipping charges are subject to change without notice, in accordance with the fees and charges of US Postal Service.  

 

Pre-Orders
A pre-order is an order placed for an item that is not in yet in stock. This also guarantees an immediate dispatch when the product arrives in stock.
    Pre-orders that include other items in stock will not be shipped until the pre-order item is available. All items will be sent as one delivery to economise on shipping charges.  

     

    Personalized Products 

    ALL SALES FINAL! No refunds, returns or exchanges. 

     

    Payments

    Payments can be made via Shopify with credit or debit card or through PayPal. If payments is still pending on our end your products will NOT be shipping until payment is process and received.

     

    Refunds & Returns Policy
    Refunds

    It is really important to us that you LOVE your purchase, however in the unlikely event that the item is damaged or faulty we will offer you an exchange, store credit or a refund.

    Returns

    CONDITIONS OF RETURN: 

    • Items must be returned within 10 days of purchase (15 days for International customers). Any items returned after 10 days of purchase (15 days for International customers) will not be accepted unless prior notice or terms have been agreed upon.
    • Items must not have been worn , damaged or altered from their original condition in any way.
    • We understand that sometimes it is difficult to keep original wrapping intact, however all items must be sent back with protective wrapping to avoid damage in transit. 

    If upon inspection the returned item is found not to have met any one of these conditions, we may choose not to issue a refund, exchange or store credit.

    Safety Information

    Pre wash all items before use once received! To ensure safety, occasionally inspect your items to make sure there is no damage that may cause harm to you or your child. 

    Disclaimer

    We love your keiki and safety is our number 1 priority! Please read all of our safety information prior to using our products. To ensure safety, occasionally inspect your items to make sure there is no damage that may cause harm to you or your child. Puamahina Hawaiʻi is NOT responsible for any negligence or injury to your child due to failure of following safety precautions, use and care instructions. Failure of using our products for its intended purpose may pose a hazard to you or your children. So please malama (take care of) yourselves MAHALO!!